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Search results for
“customer experience”

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Partner articles
1st Industry Customer Service Excellence Awards (I.C.E. 2023)

The I.C.E AWARDS 2023, hosted by the Service Excellence Foundation - GHANA, celebrated outstanding individuals and businesses in the tourism and hospitality sector. Held at Labadi Beach Hotel, the event recognized contr…

News
The Forgotten Heroes behind Ghana's Hospitality Success - Part 2

Ghana’s hospitality reputation faces hidden risks from poor service culture, weak accountability, and lack of employee recognition. This article highlights the true cost of ignoring service excellence and calls for stra…

News
The Forgotten Heroes behind Ghana's Hospitality Success - Part 1

Ghana’s hospitality excellence is powered by frontline and behind‑the‑scenes professionals whose dedication shapes visitor experiences. Despite their vital role, many remain unrecognised. The article calls for national …

Press Release
GhanaTRVL & Service Excellence Foundation Sign Strategic MoU | Tourism Excellence Ghana

GhanaTRVL and the Service Excellence Foundation sign a strategic MoU to boost tourism quality, partnerships, and global visibility.

Partner articles
Tourism Stakeholder's Mixer

This Tourism Stakeholders Mixer is a collaborative event designed to address key challenges in tourism and hospitality. By fostering dialogue on sustainability, tech innovation, workforce development, and post-pandemic …

Press Release
GhanaTRVL and African BBQook Association Team Up

GhanaTRVL and the African BBQook Association (ABQA) have signed an MoU to boost BBQ standards, food safety, and digital visibility. The partnership supports Ghana’s hospitality businesses with training, online promotion…

Past Expo / Forum
Hospitality Tourism Conference & Expo
19 Sep 2025 – 20 Sep 2025